Testimonials & Reviews
You will notice from our reviews below, we do not publish any of our Bio-Hazard reviews. Those reviews are internal and as with all of our customers, we value their privacy. The reviews below were not solicited and were giving by just a few of our customers.
Submit your review
We have had to use BioTex two times for our family. Right when they answer the phone you know they are different from other companies. Angie remembered my name and send her team over within 30 minutes. You feel like you are family, Thank you guys for helping my family through the years.
I presume a majority are embarrassed to leave a review. I am also embarrased but Angie is a gamechanger and lifesaver along with her amazing team. I have never seen people work so hard. They treat others with compassion during a time of utter chaos. Thank you for all you have done. If you are on the fence about hiring Bio-tex, jump over to the other side - the clean side.
Highest praise for Angie and Brandon! They know how to organize and create order out of disorder, and truly nice people. Wonderful to work with, and I absolutely trust them. My office was a mess and they rescued me!
We came in this summer from out of town and found my mother's house was like the tv show. We talked with 3 other companies and after a long conversation with biotex we decided they were the most qualified. They did exactly what they said they were going to do and also helped us through the huge plumbing disaster that was going on inside the house. Honestly if you are needing someone to work for your family that is local and honest you should call biotex, their team is everything you need and more. Our family only believes in working with locally owned companies and we are so happy we found biotex.
I arrived in Houston when my mom ended up in the hospital to discover that she is a hoarder. Her home was unfit and unsafe for her to return to after surgery. I had no idea what to do or who to call for help. I typed in "Hoarder Cleanup" and came across Bio-Tex. After spending 10 minutes on the phone with Angie, I knew they were the ones for the job. She's the only woman involved in this industry and the only ones that actually help "sort" the items instead of just clearing out everything. Many of their clients are older women like my mom and it takes special people to treat a situation like this with compassion and efficiency at the same time. The whole crew was excellent, I even hired one of them to come back the next day (Brian - total sweetheart!)
I truly couldn't have done this without them. Thanks so much for making a bad situation as good as it could possibly be. Angie is an angel and I am so grateful I called them!
I can't say enough good about Angie and the Bio-Tex crew! They came into my absolute *disaster* area of an apartment like a tornado of goodness and they left me with a wonderfully clean, uncluttered, LIVABLE home again! They were utterly professional, completely friendly, and boy-oh-boy did they work hard for me! My thanks, my praise, and my unhesitating recommendation of their services to anyone in need of a big clean-up job!!!
I cannot say enough good things about Angie. Our situation was a bit different-- we were clearing out a hoarder's house after a police raid that had been taken over by drug addicts and felons, and we needed it done very fast. So not only was it a mess (piles of clothes and mail, needles and syringes on the floor, filthy kitchen), it was a potentially dangerous situation. She immediately put me at ease that not only had she seen it all (she does, after all, clean up after murders and suicides), but she had dealt with it all. She explained her process- which for us began with a bio-hazard cleanup, and while I was willing to have everything thrown into dumpsters, she immediately spotted several items of value that could be sold at an estate sale, another service she offers. In two days, her team had the house picked up and staged for an estate sale; she advertised it in at least six places (and sent me links to all the ads); we had final approval of her amazingly organized price list spreadsheet (her attention to detail is seriously off the charts) (which must have taken hours of internet research to determine value of certain items, like dozens of collector's plates, which looked like junk to me). She even said we should sell all the clothes in the house, which reeked of cigarette smoke (many sold). She also did all of this in June in a house with no A/C. Her team is great. Very fast workers. She is always early. She found buyers for the antiques. She sent progress photos each day. She is worth every penny. There were a few hairy moments during the week when some troublemakers who had been evicted showed up. She handled it. At one point (this was all a very stressful, tense situation because of the felons involved) I sat in my car out front, crying. She came and sat with me, calmed me down, made me laugh. After it was over, we smashed some leftover glasses into the trashcan. This woman is a gem. She is very fast, very thorough, very knowledgeable. I would hire her to do anything.
Biotex really helped our family by making time in their schedule to handle our situation at our home. Thank you guys for all your hard work.
Excellent service with prompt response and superior follow-up at a reasonable price. I highly recommend this company.
In no way could your service, professionalism, courtesy, punctuality and quality of work be improved. The clean-up crew to a man was kind, courteous, and very professional. I would highly recommend your services to any friend or family member that could use any of your services. My family and I are VERY, VERY impressed.